Symbols for Bed & Breakfast Listings

Evening meals served Evening meals served
Residents lounge Residents lounge
Pets by arrangement Pets by arrangement
No pets allowed No pets allowed
Private off road parking Private off-road Parking
WiFi available WiFi available
Family bedrooms Family bedroom(s) available
Ground floor bedrooms Ground floor bedroom(s) available
Suitable for physically handicapped guests Suitable for physically handicapped guests
   
   
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Visit Britain - Classification and Grading for Hotels

One star: Practical accommodation with a limited range of facilities and services, but a high standard of cleanliness throughout. Restaurant/eating area for breakfast at least. 75% of bedrooms will have en-suite or private facilities.
Two stars: equipped bedrooms, all with en-suite/private bathroom and a colour TV. A lift is often available. Dinner available.
Three stars: Higher standard of services and facilities including larger public areas and bedrooms, a receptionist, room service, laundry service.
Four stars: Accommodation offering superior comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC. Spacious and well appointed public areas. More emphasis on food and drink. Room service of all meals and 24 hour drinks, refreshments and snacks. Dry cleaning service available. Excellent customer service.
Five stars: A spacious, luxurious establishment offering the highest international quality of accommodation, facilities, services and cuisine. A wider range of extra facilities. Guests are very well cared for by professional, attentive staff providing flawless guest services.
  The AA Award's Scheme for Hotels & B&B click here
   

Visit Britain - Classification and Grading for Bed & Breakfast & Guest Accommodation

  During 2006 the English Tourist Board are changing the grading symbol from Diamonds to Stars. Below is a description of the new Star rating.
One Star: Clean and comfortable accommodation, providing breakfast, and helpful service.
Two Stars: Good overall level of quality and comfort, with greater emphasis on guest care.
Three Stars: Well maintained, practical decor, a good choice of breakfast dishes, a very good level of customer care.
Four Stars: An even higher level of quality and comfort. Very good levels of customer care.
Five Stars: Exceptional overall quality in furnishing and rooms and customer care, anticipating guests' needs. Exceptional level of quality.
AA Red Diamonds: A separate award by the AA equivalent to the Gold Award Scheme. Red diamonds are awarded to the AA's best 10% of guest accommodation within the three, four and five-diamond rating levels.
  The AA Award's Scheme for Hotels & B&B click here

Visit Britain - Gold & Silver Awards

 

VisitBritain’s unique Gold and Silver Awards are given to establishments in recognition of exceptional quality within their Star or Diamond rating, properties therefore already need to be accredited in order to enter these awards.
 

  Hotels
Whilst Star ratings are based on a combination of quality, range of facilities and the level of service offered, Gold and Silver Awards are based solely on the quality aspect. Recommendations are made during assessment and VisitBritain’s assessor will look at whether the provision of quality in all areas, in particular service and hospitality, is in excess of that expected for the Star level achieved. This can mean that a one Star hotel offering very high quality service and facilities, above that expected of a one Star hotel, could achieve a Gold Award.
        Guest Accommodation
While Star ratings are based on overall quality, Gold and Silver Awards recognise comfort and service in areas identified by guests as being particularly important to them. These include quality of bedrooms and bathrooms – facilities, comfort and ease of use – and the service received and its efficiency. Factors which may help achieve the awards include: excellent service, very well decorated bedrooms and bathrooms, high quality furniture and fittings, ease of use including good space in both bedrooms and bathrooms, very good accessories with excellent personal touches. (These are neither exhaustive nor exclusive)
   
There is no master checklist to work through in order for an establishment to achieve an Award and there are no specific guidelines or checklists for accommodation providers looking to achieve a Gold or Silver Award. The granting of an Award is at the discretion of VisitBritain (www.visitbritain.com).
   

Disabled Access

Typically suitable for a person with sufficient mobility to climb a flight of steps but would benefit from fixtures and fittings to aid balance.
Typically suitable for a person with restricted walking ability and for those that may need to use a wheelchair some of the time.
Typically suitable for a person who depends on the use of a wheelchair and transfers unaided to and from a wheelchair in a seated position.
Typically suitable for a person who depends on the use of a wheelchair and transfers to and from the wheelchair in a seated position. They also require personal/mechanical assistance to aid transfer, (e.g. carer/hoist).
Minimum entry requirements to meet the national accessible standard for visually impaired guests.
Recommended (Best Practice) additional requirements to meet the national accessible standard for visually impaired guests.
Minimum entry requirements to meet the national accessible standard for guests with hearing impairment, from mild hearing loss to profoundly deaf.
Recommended (Best Practice) additional requirements to meet the national accessible standard for guests with hearing impairment, from mild hearing loss to profoundly deaf.
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